Privacy Policy
Privacy Policy – Blue Diamond Entertainment
Last Updated: January 2026
Introduction
Blue Diamond Entertainment (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website (www.bluediamondentertainment.co.uk) or use our wedding DJ, photo booth, and event entertainment services.
We are based in Worcestershire, United Kingdom, and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
1.1 Information You Provide to Us
When you contact us or book our services, we may collect:
- Contact details: Name, email address, phone number, postal address
- Event information: Wedding/event date, venue name and location, guest numbers
- Service preferences: Type of entertainment services requested (DJ, photo booth, special effects, etc.)
- Payment information: Billing address and payment details (processed securely through third-party payment providers)
- Music preferences: Song requests, playlist preferences, and do-not-play lists
- Communication records: Correspondence via email, phone, contact forms, or WhatsApp
- Special requirements: Any specific requests or accessibility needs for your event
1.2 Information We Collect Automatically
When you visit our website, we may automatically collect:
- Technical information: IP address, browser type, device type, operating system
- Usage data: Pages visited, time spent on pages, links clicked
- Cookies and similar technologies: See our Cookie Policy section below
1.3 Information from Third Parties
We may receive information about you from:
- Venue coordinators and wedding planners: When they recommend or coordinate our services
- Social media platforms: If you interact with our Facebook, Instagram, or other social media pages
- Review platforms: Public reviews you post about our services
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Service Delivery
- Processing and managing your booking
- Coordinating entertainment services for your event
- Communicating with you about your event details
- Accessing online music planning systems
- Setting up and delivering DJ, photo booth, and entertainment services
2.2 Business Operations
- Responding to enquiries and providing quotes
- Processing payments and managing accounts
- Maintaining business records and contracts
- Improving our services and customer experience
2.3 Marketing (with your consent)
- Sending promotional emails about our services
- Sharing special offers and seasonal promotions
- Featuring your event photos in our portfolio (with explicit permission)
- Requesting reviews and testimonials
2.4 Legal Obligations
- Complying with legal and regulatory requirements
- Maintaining insurance and liability documentation
- Resolving disputes or legal claims
3. Legal Basis for Processing
We process your personal information under the following legal bases:
- Contract performance: To fulfill our obligations in providing entertainment services you’ve booked
- Legitimate interests: To operate our business, improve our services, and maintain customer relationships
- Consent: For marketing communications and using event photos in our promotional materials
- Legal obligation: To comply with tax, accounting, and other legal requirements
4. How We Store and Protect Your Data
4.1 Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure servers and encrypted data transmission
- Password-protected systems and restricted access to personal data
- Regular security assessments and updates
- Staff training on data protection and confidentiality
4.2 Data Retention
We retain your personal information for as long as necessary to:
- Active bookings: Duration of the booking process and event delivery
- Completed bookings: Up to 7 years for accounting, tax, and legal purposes
- Marketing data: Until you withdraw consent or we no longer have a legitimate interest
- Enquiries (not converted to bookings): Up to 2 years
5. Sharing Your Information
We may share your personal information with:
5.1 Service Providers
- Payment processors: For secure payment handling (e.g., Stripe, PayPal)
- Music planning platforms: For accessing our online song request system
- Email service providers: For sending communications (e.g., Mailchimp)
- Website hosting providers: For maintaining our website
5.2 Venues and Coordinators
- Sharing necessary details with your chosen venue or wedding planner to coordinate services
5.3 Legal Requirements
- Authorities when required by law or to protect our legal rights
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Your Rights
Under UK GDPR, you have the following rights:
- Right to access: Request a copy of the personal data we hold about you
- Right to rectification: Correct inaccurate or incomplete information
- Right to erasure: Request deletion of your personal data (subject to legal obligations)
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a portable format
- Right to object: Object to processing based on legitimate interests or for marketing purposes
- Right to withdraw consent: Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details in Section 11.
7. Cookies and Website Tracking
7.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how visitors use our site.
7.2 Types of Cookies We Use
- Essential cookies: Necessary for the website to function properly
- Analytics cookies: Help us understand website usage (e.g., Google Analytics)
- Marketing cookies: Track your browsing to show relevant advertisements
- Functional cookies: Remember your preferences and settings
7.3 Managing Cookies
You can control and manage cookies through your browser settings. Blocking certain cookies may impact your website experience.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, venue websites, review sites). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.
9. Children’s Privacy
Our services are designed for adults planning events. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when changes were made. Significant changes will be communicated via email or prominent website notice.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Blue Diamond Entertainment
Email: bluediamondwedding@gmail.com
Phone:07768 641802
Address: 53 Peel Street, Kidderminster, DY11 6UQ
Website: www.bluediamondentertainment.co.uk
For data protection concerns, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the
UK’s data protection authority:
ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113
12. Consent and Acceptance
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.
This Privacy Policy is effective as of the date stated above and applies to all users of Blue Diamond Entertainment’s website and services.
© 2026 Blue Diamond Entertainment | Wedding DJ & Photo Booth Hire